aigsKevin shared a number of examples from his leadership career and from his current roles where a framework of simple processes and tools are used to encourage responsibility and achieve results.

AIGS are a leading distributor of software offering facilities such as service-oriented architecture (SOA), software as a service (SaaS) and cloud based computing. The company seeks to separate itself from its competitors by ensuring customers experience ‘delight at work’.

This strategy requires every member of the AIGS team to fully understand and support the principle of customer service as a differentiator. Kevin was invited to share with the management of AIGS and their commercial partners and resellers his experience of driving superior customer service and of creating the environment whereby every single employee plays a key role in developing the future of the business.

“In these times where lack of leadership and indecision plague our day to day lives, Kevin’s talk was poignant, refreshing and inspirational! His energy and enthusiasm for a subject that is so clearly dear to his heart demonstrated why he is the successful adventurer, businessman and leader that he is. This was no “theoretical” text book leadership speech – this was a series of anecdotal evidence from somebody who has clearly studied the art and practiced it with great success. His participation at our conference was extremely valuable and exceeded our most ambitious expectations.” Rick Parry, CEO, AIGS Group