It’s all about the customer
Building a world class organisation is exciting. The leader’s role is to generate that excitement and inspire the team to share the journey to an extraordinary future. That’s a key ability for a leader – to share a vision and inspire the team to action. When people understand the what and the why of success, … Read more
10 words that changed our world
If you’ve been following my adventures, you’ll know that back in 2020/21 I was part of a 5-man team of rowers that tackled the daunting task of rowing – unsupported – across the Atlantic. We spent three years preparing for this adventure, because we knew that, to succeed, we needed to know what we were … Read more
How to eliminate whinges
Every company has someone – sometimes several someones – who grumble about how the organisation does things. Sometimes the complaints have a basis in reality and there are operational habits that are not productive. An inspiring leader doesn’t pretend they don’t exist. To create an inspired organisation the issues raised must be dealt with – … Read more
Everyone must own the plan
Formula 1 cars are not built from standard parts. The engine supplier designs, manufactures and provides the actual engine – but everything else, every screw, nut and washer, is designed and made by the team. They have a plan for the car and every component is on the plan and is made, checked, tested according … Read more